Refund Policy

Thank you for choosing our photo studio. We are committed to capturing your special moments with the highest quality. If you are not satisfied with our services, we are here to help.

Refund Eligibility

Refunds are available for photography services and products under the following conditions:

• The refund request must be submitted within 7 days of receiving your photos.
• Refunds are only available if the quality of the photos does not meet the agreed standards or if there is an error in editing.
• No refunds are available for custom edits, digital retouching, or other personalized services unless there is a clear issue.
• Deposits for photo sessions are non-refundable except in cases where the session was canceled by us.

How to Request a Refund

To initiate a refund, please contact our customer support team via email at [email protected] with the following details:

• Your appointment date and time.
• The type of photography session (e.g., portrait, wedding, product).
• A clear explanation of your concern.
• Sample images showing the issue (if applicable).

Refund Process

Once your refund request is received, we will review your case within 3 business days. If approved, the refund will be processed through your original method of payment. Please allow 5-7 business days for the refund to be reflected in your account.

Non-Refundable Cases

Refunds are not granted under the following circumstances:

• Requests made after 7 days of receiving your photos.
• Dissatisfaction due to a change of mind or personal preference.
• Issues caused by external factors (e.g., client’s choice of location, outfits).
• Delays in response to proofing or feedback.

Service Correction Option

If you are not satisfied with the photos, we may offer a free re-edit or reshoot as an alternative to a refund.

Contact Us

For any questions or further assistance with your refund request, please reach out to our customer support team at [email protected].

We value your satisfaction and aim to provide exceptional photographic experiences.